At the regional and local levels, the programme encouraged the implementation of a national strategic plan for the promotion of public-private partnerships. The hotel and management and corporate agreements SSR and Swisscom Broadcast have jointly defined the quality criteria and, in the current service contract, also control the price of these quality standards. A service level agreement (SLA) is an obligation between a service provider and a customer. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user.  The most common component of an SLA is that services must be provided to the customer as contractually agreed. For example, Internet service providers and telecommunications companies will typically include service level agreements in the terms of their contracts with customers to define the service level(s) sold in plain language. In this case, the SLA usually deconstructs a technical definition in the intermediate period between failures (MTBF), average repair time or mean recovery time (MTTR); identification of the party responsible for reporting errors or paying fees; responsibility for different data rates; throughput; Jitter; or similar measurable details. Development and maintenance of the framework of service contracts. Service level agreements are also defined at different levels: uptime is also a common metric, often used for data services such as shared hosting, virtual private servers, and dedicated servers. Usual agreements include the percentage of network availability, operating time, number of planned maintenance windows, etc. As applications are moved from dedicated hardware to the cloud, they must achieve the same or even more demanding service levels as traditional installations. SLAs for cloud services focus on data center characteristics and more recently include network features (see carrier cloud) to support end-to-end SLAs.
 Service level agreements can contain many service performance metrics with appropriate service level objectives.
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